How to file a warranty claim

Start with the right documents

Before contacting the warranty provider, gather your proof of purchase, product details, and evidence of the issue. Having everything ready speeds up the process and reduces back-and-forth.

Proof of purchase

Receipts are often the most important document — they show what you bought, when, and where. Keep a copy attached to your warranty record with the Receipt Scanner.

Product details

Have the specifics ready so the provider can identify your item:

• Model and model number
• Serial number
• Plan / provider
• Registration information

Issue evidence

Photos, notes, and a short description of when the problem started help the provider understand the claim. Keep these with your warranty record.

Confirm the warranty is still active

Check the expiration date in your Warranty Tracker before you start. If coverage has ended, the provider may deny the claim.

Organize your receipt and purchase record

A clean, connected purchase record makes claim preparation faster and clearer.

Describe the issue clearly

A factual, specific description helps the provider assess your claim quickly:

• Be factual and specific
• Include the date or timeframe the issue began
• Attach supporting evidence such as photos

Prepare the submission before you send it

Use the AI Claim Assistant to organize your information into a clean draft before contacting the provider. Review everything carefully before submitting.